Curt got his start in the field owning and operating a window cleaning & pressure washing business. His passion for building systems had him working on and designing the early versions of ResponsiBid although he didn’t know it at the time. He has assembled a team of the most amazing people to join him on his crusade of creating the greatest selling tool for the home service industry. On this episode we get to discuss some of the new features ResponsiBid will be rolling out in 2022!

Time Stamps

[7:39]The difference between sales and marketing

[8:01]How to simplify your offerings to get your customers to YES

[8:23]How to automate the way you build your bundles...

[11:52]Building in recurring sales to your home service business

[30:11]Tracking your sales, average ticket & conversion rate

[30:37]Systems, Speed & Savings

[34:47]Extra plugins to ResponsiBid.... Most CRMs, Quality Driven Software, NiceJob & ServiceMoxie

[38:06]CrewCal -...

Capt. Rosbach has spent the last thirty years studying and practicing all things business, and the previous ten years as an advisor, consultant, public speaker, and business coach to a wide range of industries, celebrities, individuals and even countries. He not only shares his tradecraft with others but also practices it in the many startup's he is currently involved in. He is the founder of Hydro Flask and other highly successful business endeavors. Prior to entrepreneurship, Mr. Rosbach was a SCUBA dive Master/Instructor (PADI 158190), US Merchant Marine Boat Captain (50 Tons), Commercial Airline Pilot (ATP), and was/is a world explorer.

Time Stamp:

[0:00] “Don't sit and wait for the opportunities to come, get up and make them.” Madam C J Walker

[9:37]Marketing: What are your favorite guerilla marketing tactics?

[11:27]Marketing: Facebook groups, door hangers, t-shirts, etc

[13:20]Marketing: Printed materials on doors & cars and spreading by word...

Aaron Gaynor is the owner and CEO of Eco Plumbers, a residential plumbing company with a full range of eco-friendly products and services. Aaron has grown his business of green plumbers to a team of 165+, doing over 30 Million in gross revenue - with 22% net profit. He has won multiple awards and recognition for his work, including the 2013 National Green Plumber of the Year award from Green Plumbers USA and a Special Award for Leadership from Columbus CEO magazine. And enjoys inspiring others along his business journey.... from bankruptcy and living on his mom’s couch to reaching for his BHAG goal of 100 Million annual revenue with a target of 30% net profitability!

Time Stamps:

[6:42]Marketing: Who makes up EcoPlumbers Marketing team? What are their roles?

[7:21]Marketing: LOVES having his marketing team in house because they really understand and love the brand.

[8:05]Marketing: How to launch a new service?

[9:54]Marketing: Leveraging his existing customer base...

 We are so excited to spend some time in the Fight Club with Chris Hunter, Director of Customer Relations at Service Titan! Here's a bit about Chris: My name is Chris Hunter and I am a follower of Christ, leader of my family, founder of Hunter Super Techs and Go Time Success Group. I now serve as Director of Customer Relations with ServiceTitan. my wife Nickie and I have 3 great kids, 3 grandkids and lots of family in Oklahoma and Texas. I get my business & life philosophy's from the ultimate instruction manual, the Bible.

Time Stamps:

[7:59]Marketing: "Bringing in a Heart of Service to Your business"

[10:27] Marketing: The importance of relationship marketing

[11:13]Marketing: 60+% of people choose a contractor because they are referred by someone else.

[12:54]Marketing: What would the responsibilities of a relationship marketer be and how can you afford it?

[14:52]Marketing: Being intentional with your marketing and your customers.

[15:37]Intentional Living

Marvin Salcido founded Salcido Lawn Care. Their services include lawn fertilization and weed control, pest control, weekly lawn mowing, sprinkler repair, and complete landscape maintenance.

Time Stamps

[4:48]Marketing: Marvin loves his Facebook Ads

[5:00]Marketing: Branding is HUGE for him...

[5:38]Marketing: How Marvin made Salcido Lawn a household name...

[6:05]Salcido Green was born

[9:03]Marketing: The power of getting your name out there. It's our responsibility to let our audience know what we do

[16:04]Finance: When you upgrade your appearance it's easier to land jobs

[17:15]Finance: Branding is expensive up front and your Acquisition Cost goes down...

[18:13]Growth from 1.6mil to over 4mil this year

[21:35] Systems: There are a lot of acquisitions happening right now.. He acquired a company that was twice as big as him.

[21:52]Systems: How to merge 3 companies in one year

[22:24]that time Marvin bought an organic gardening company 

[22:59]It took Marvin...

Ryan Fox He's co-owner of Outback GutterVac of Duluth and Lights All Year. He lives in Cumming Georgia with his wife Alison and their 2 sons Jackson and Grayson. They’re about to celebrate 7 years together. His interest include spending time with his family, Barbecuing for them whenever he gets a chance. Ryan also enjoys watching College Football and Deer Hunting when he can find the time. Born and raised in Georgia he started his entrepreneurial journey at 11 years old mowing lawns and continued into high school and thereafter. He attended one year of college at North Georgia Tech. and decided he wanted to go back to working for himself full-time. In 2009 Ryan and Brett Mattison started F&M Outdoors, a tree removal and landscaping company. To supplement the slow months they decided to become a licensee of We Hang Christmas Lights.com in 2012. Ryan’s also a certified trainer for CLIPA (Christmas Lights Pro Association) He travels around the U.S. and trains people on...

Sean McCormick has over 10 years of experience leading teams building successful cloud and mobile software products. He started his first cloud software company while still in undergrad at Northwestern and hasn't looked back since. He's an odd combo of a tech nerd who loves the outdoors - fly fishing especially.

Time Stamp

[1:22]Sean with SingleOps is with us this week...

[2:01]https://singleops.com/

[6:06]Sean tells us about his Sales System

[9:46]The faster you get an estimate in front of a customer, the more likely you will be able to sell them....

[17:33]What are your favorite finance KPIs

[19:13]What is your close rate as a percentage? What is your percentage of estimates? What is your percentage of dollars sold?

[20:37]How does your close rate stack up against the industry standard?

[21:07]Industry Report from Single Ops: https://14m3kr46uvto2sgb2x4b55by-wpengine.netdna-ssl.com/...

[22:06]Do you know your average ticket? Do you know your average ticket for your one-time...

Sara Thompson owns phClean which has been in business for 15 years. They have two locations in central Iowa, and 60 Full time equivalent staff. phClean specializes in residential cleaning, with some university sorority cleaning and commercial as well. Kindness and Respect are their most important core values. Sara loves traveling in general, and getting together virtually and in person with other service business owners, who are like family to her now.

Time Stamps:

 [0:09]https://www.eventbrite.ca/.../service-business-meetup...

 [10:37]Marketing: The importance of branding (hear about how Sara chose her brand colors to make them unique)

 [11:27]Marketing: Why you might want to broaden your branding to open up to a wider community

 [16:16]Finances: She delegated Phones first

 [18:36]Finances: She delegated finances next and that was her favorite thing to delegate

 [19:46]Finances: She did an analysis of her market, and saw her growth slowing so she...

 Safety Talk with Michael Draper

Join us for this week's of Fight Club 4 Business talking all things safety in the workplace...

Michael Draper, has spent the last 25 years in and around the window cleaning and pressure washing industries. He has owned a successful company in Central IL that provided window cleaning and pressure washing services in the areas of store front, residential, mid-rise and high rise buildings. He has been heavily involved with the IWCA for many of those years even serving on the board of directors for a brief time and being certified by the IWCA as a Rope Descent Specialist. Michael also worked for a safety distributor helping companies not only select but also train employees on the proper use of safety equipment. Recently, he is an authorized anchor inspector and authorized trainer for several fall protection manufacturers as well as an approved trainer of the IWCA. Michael also serves as the Director of Education and Compliance for the PWNA.

 ...

Wrap up and Q4 goals with the Fight Club 4 Business"

Minuet Marker

[4:18]Marketing: Review Q3 and evaluate how things went and make tweaks for 2022.

[5:47]Marketing: Make sure you have a social media calendar set up

[24:55]Systems: Systems are constantly evolving...

[26:31]Systems: Random tasks - how to take the person out of the middle of technology systems...

[31:35]Create a Zap to automate your social media posts & quarterly reviews.... Pull out Start Date & Birth Date - First & Last Name - use a zap to trello or your calendar...

[49:22]Employee Management: Defining your ideal internal customer for an employee...

[50:31]https://hirewho.co

[50:47]https://pipehirehrm.com/

[51:54]https://wootrecruit.com/

 [52:15]https://yourblueskies.com/recruitingservice/

 [53:00]https://www.bamboohr.com/

[57:24]https://get.nicejob.com/

"Quote of the day"

Automation is solving the problem once and then putting it on autopilot

-Michael Hyatt

Resources

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