First-time authors Chris Eccleston and Jenny Kerr Schroen have worked on many fresh ideas together at Delmarva Veteran Builders (DVB), a commercial construction firm, and realized they shared a long-time dream to write a children’s book. Basing their concept on DVB’s tagline, “Grit Leads to Greatness,” they devised an epic adventure book to show both parents and children that construction is heroic. Once the story was written, Chris and Jenny spent most of 2022 meeting with  pioneers and thought leaders of the industry, learning more about what was being done to address the immense labor deficit. They figured they were onto something when they began hearing from not just national construction organizations, but also people outside of the industry who shared stories of how the workforce shortage affected them personally. Chris and Jenny quickly realized that one group or construction affiliation was not going to solve this. It was going to take a global...

Ricky Regalado is the CEO/Founder at Route: The Service Platform

Ricky Funk is not your average techie. He's a maverick who thrives on the cutting edge, where innovation meets business. From mastering the complexities of network management and software development, Ricky has pivoted to disrupting the service industry with his own groundbreaking ventures. His credentials? Specialized certifications in software development and virtual reality. But Ricky isn't just riding the wave of the digital age - he's the one creating the swell. With his blend of versatility, vision, and audacity, Ricky Funk isn't just a name, he's a game-changer in any forward-thinking organization.

Ricky Regalado & Ricky Funk

Ricky Funk is not your average techie. He's a maverick who thrives on the cutting edge, where innovation meets business. From mastering the complexities of network management and software development, Ricky has pivoted to disrupting the service industry with his own...

Jake Wold is the CEO of Right Way Garage Doors in California and oversees the garage door Division for Axolotl Global, creators of authentic surface applications and products that include metal, concrete, terrazzo, terracotta, stone and glass.

Jake Wold is the CEO of Right Way Garage Doors in California and oversees the garage door Division for Axolotl Global, creators of authentic surface applications and products that include metal, concrete, terrazzo, terracotta, stone and glass.

Time Stamps:

[5:23]What does Jake do when things go the "wrong" way?

[6:45]Jake loves hearing about the experiences when things go the wrong way. RW used to represent their last names...

[7:05]Dan Antonelli talked Jake into changing their company name

[7:52]We do things the right way for external and internal audiences...

[8:24]"Do you want to get it done the RIGHT way"

[10:30]When things go the wrong way it's not about the mistake but how they handle it...

[13:16]What are you doing to own...

It's the Mike + Mike show today on Fight Club 4 Business...and you guessed it, we are talking systems! A new software is hitting the scene, and CoPilot is its name. Let's get into it with AI, CRM's and all things home service with these two leaders!

Time Stamps :

[13:41]Building out marketing & automation...

[29:25]Mike A - top 3 KPIs. 1. Close Rate. 2. Take Home Pay 3. Growth Rate

[31:38]Mike C - 1. Close Rate 2. Churn Rate 3. Indirect & Direct Payroll as a %

[32:55]Mike's 20 days to close follow up sequence...

[34:04]The importance of scarcity & urgency

[34:17]"Do we have permission to close out your estimate?"

[35:05]Meet them where they are. Reply to them with the same way they reach out.

[36:39]Text messaging is a preferred method of messaging, but be careful of new laws...

[37:19]What is your current close rate?

[37:26]Are you following up?

[37:36]How are you following up?

[37:45]How can you double your close rate?

[38:04]Doubling close rate cuts your...

Tom Howard started out in the home service trades when he was 15 years old after asking for a job from the AC and refrigerator repairman that came to his house.  He has since bought and sold several companies and he currently owns HVAC and Plumbing shops in Fresno, Sacramento, and Beverly Hills, California as well as a Pest Control company in Fresno, California.  The largest company produces over 24 million in annual revenue.  His businesses are overseen by local management while he works full time as the VP of Customer Experience at ServiceTitan.     Tom has a wife and 4 sons and they live in Las Vegas, Nevada.  He holds a bachelor's degree in finance from Brigham Young University but finds that the school of hard knocks in the trades has taught him the most. 

Time Stamps:

[0:00]Davey Shepard you are like 12 hours late to this conversation.... 

[6:46]Marketing - What is the customer experience?

[7:09] How Service Titan helps...

Denai Wolfe is a Virtual CFO, Financial Clarity Coach and Profit Strategist. She works with big thinking entrepreneurs to help them increase their profits by designing and implementing financial structure and systems. Denai understands entrepreneurs because she is one. In a past life she owned a photography business and two restaurant franchises. Running these businesses was where she learned the power of knowing your numbers.

She became so passionate about empowering entrepreneurs to take control of their numbers that she volunteered at her local women’s business center in Wilmington, DE to educate female entrepreneurs on financial literacy. The more students she got in front of the more requests she received for consults and so The Chic CFO was born.

Denai believes that bigger profits equal a better life not just for you and your family but for your team and customers as well. She follows one golden rule when it comes to business – if it doesn’t make money it...

The Completely Clean Power Washing Family Owner: Susan Best At the heart of Completely Clean Power Washing is a family. Every family has a story. Ours is no different. Our company was founded when my husband and I struggled to find reliable local service providers. I saw needs for efficiency and loyalty, thus began our business. While I am the proud owner of the company, my husband, Travis manages the operations. Travis is a career firefighter and is honored to be my husband (he agrees ) and manager of this Woman-Owned Small Business. Our family wants you to know that we stand behind our work with a money back guarantee. Our customers are treated like part of the family and we look forward to continuing our legacy by serving you.

Time Stamps:

[5:23]The importance of educating your customer...

[8:16]She doesn't apologize for price...

[9:01]Active listening is so helpful when getting the sale...

[10:10]She's tunnel vision on exterior sales growing it big and fast...

[10:39]We...

Andrew Miller is an entrepreneur and tech enthusiast. He is the co-founder of Service Ally, a done-for-you program designed to help home service businesses build recurring revenue. In addition, Andrew is also the founder of Blue Renegade, a no-code development agency that specializes in integrating and automating small business tech stacks while also building MVPs for startups. Andrew's passion for helping others create meaningful and automated systems is rooted in his belief that it can lead to more fulfilling and impactful lives. He is particularly interested in experimenting with A.I. tools, and is always eager to learn about new technologies and their potential applications. When he is not working, Andrew enjoys hiking in the Pacific Northwest, playing board games, and reading.

Time Stamps:

[7:31] Marketing: How to Market Recurring Service?

[9:12]For Recurring Revenue - Keep it simple and make it easy to operate & automate on the backend...

[9:48]Plug for our favorite...

Jeff Wraley is passionate about technology in the trades. Bringing innovation to small business owners and seeing them gain efficiency and improve their profitability lights me up. Many of the stereotypes of the construction industry are simply no longer true. And homeowners’ expectations of what it looks like “buy” home improvement or maintenance service have also changed radically. I lead a team that is helping contractors adapt to these changes and quickly bring value to their customers.

Time Stamps:

[3:04]Hellogroundwork

[5:43]we love you danit!

[7:35]How are they getting clients to send in videos of their projects?

[9:34]Most people want more information and they don't really want to talk to you to get it...

[15:25]morning Drew!

[16:09]Getting the visuals of the home sets everything up for success...

[18:50]So many opportunities to use these videos... Before Pictures, Inspection Reports, Video testimonials, etc

[23:52]how to shorten the sales cycle?

...

it's the 4 founding members of Fight Club, going old school, and sharing some epic admin wins straight out of Admin Bootcamp Adventure!

You know it....it's the 4 founding members of Fight Club, going old school, and sharing some epic admin wins straight out of Admin Bootcamp Adventure!

Time Stamps:

[0:54]Amanda Powell - Director of Training at Power Selling Pros 

[1:11]Helps home service companies win the moments and book more calls!

[8:49]86% of consumers will pay more for better customer service

[16:42]Say what you CAN do - not what you can't

[27:04]Fast is Slow on the phone....

[28:29]Call times get reduced once they consistently follow their call flow..

[29:52]Powersellingpros

[33:15]Investing in your people with training can help not only your conversion rate but your retention

[35:14]Coaching CSRs to just ask... Can completely change their lives!

[35:46]Are you interested in saving money today with our membership program?"

[35:58]"Are you paying member...